The client support that you'll get from your shared website hosting supplier is really important, regardless if you have pre-sales questions and you aren't a customer yet, or you have some technical trouble with an existing account. Timely and correct information about a question or a problem can save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a genuine hosting supplier not from a reseller. If you obtain a hosting account via a company that does not own its servers and it can't access them right away, it is almost certain that you'll wait for a few days to get a reply to any kind of query, so your websites may stay offline for ages. In comparison, a company that offers various options for communication and has a support crew available any time will assist you to right away and help you limit or entirely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Website Hosting
We provide you with 24/7 billing, customer and technical support for all our shared website hosting packages. Even if you are not our customer yet and you have some questions, we will assist you promptly and provide the necessary info, to give you the choice to make the very best decision when you get your new hosting account. We're available any time, including weekends and holidays, and we provide you with numerous means of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we now have several phone numbers globally, so you will be able to call the one that is closer to you. The max response time for your emails and your tickets is one hour. The standard response time is around 15-20 min, which means that you can forget about waiting for days to receive support for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive prompt assistance, in particular when your site is not working effectively for whatever reason. All our semi-dedicated hosting packages include 24/7 customer and technical support, thus in case something comes up, you're able to use a number of methods to get in touch with us - telephone line with a couple of local numbers internationally, live chat, email messages and tickets. The first two methods are for billing, pre-sales and general issues, so if you do not have an account yet, for instance, you're able to find more details for our services, or we can assist you with less complicated technical issues. The other two options are for strictly tech matters or everything which is more time-consuming as it's easier to follow the communication between you and our tech support team. The warranted maximum answer time for them is only 1 hour, the regular one - 15-20 minutes, so you won't have to wait for an entire day to get support as you may need to do when using the services of various other providers.
24/7 Customer Support in VPS
Every virtual private server package that we provide comes with 24/7 customer and technical support, so if you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you can get in touch with us at any moment, even holidays and weekends. For your convenience, we supply different means of communication - phone support with several local numbers internationally, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems since it is easier to monitor what is going on. The maximum guaranteed response time for all of the emails and tickets is 60 minutes, however it hardly ever takes that long to get support. When you add the Managed Services upgrade that we supply, our admins can also help you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we offer feature 24/7 support through numerous means of communication and with a one-hour max response time warranty. When you want to find out more about the packages or you have various billing or general questions, you're able to call one of the local numbers that we have around the globe or you may use our live chat support and speak to a live representative. For solely technical problems that need the help of a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email, as all of these channels are more appropriate to keep track of a specific matter. The reply time for them rarely surpasses 30 mins, therefore you can forget about having to wait for a whole day in order to get help. Our support service is available for any kind of server-related matters, including the pre-installed software. When you need support for third-party apps, you can consider obtaining the Managed Services upgrade that we supply for all the packages.