In case you have ordered a web hosting package and you’ve got certain queries concerning a concrete feature/function, or if you’ve chanced upon some problem and you need assistance, you should be able to contact the respective client support team. All hosting providers deploy a ticketing system regardless of whether they provide other methods of contacting them along with it or not, due to the fact that the fastest way to fix an issue most often is to open a ticket. This mode of correspondence makes the responses sent by both parties simple to track and permits the help desk team representatives to escalate the case in case, for instance, a server administrator needs to become involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you will have to have no less than 2 separate accounts to contact the support staff and to actually administer the hosting space. Constantly logging in and out of different accounts could be a burden, not to mention the fact that it takes quite a long period of time for the majority of web hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Shared Website Hosting
In stark contrast with what you may find with many other web hosting providers, the ticketing system that we use with our shared website hosting packages is included in the Hepsia Control Panel, which comes with all accounts. You will not need to memorize different log-in credentials, since you will be able to manage both your tickets and the hosting account itself from one place. So, in case you have an enquiry or chance upon a problem, you can get in touch with our tech support staff representatives immediately. Our system offers a smart search mechanism. This goes to say that even if you’ve opened a myriad of tickets over the years, you will be able to find the one that you want without effort. Furthermore, you can read knowledge base instructions for fixing commonly met challenges.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is more efficient to manage everything in one place, which is why we’ve incorporated a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which comes with each and every semi-dedicated server account. This will permit you to handle the correspondence with our technical support team along with your websites, which implies that you won’t have to remember an additional log-in name for some other admin interface. You will be able to open a new ticket or to track down the status of an old one with less than several mouse clicks whilst you’re browsing the files within your account. You can also go through older tickets using a smart search functionality or read applicable knowledgebase articles, which offer solutions to commonly met challenges. The built-in ticketing system is closely monitored 24x7 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you out.