If you’ve ever got any queries in regards to the hosting service or if you encounter a problem with your sites, you will have to contact the web hosting company’s client support team. It may not make a difference how quickly they’ll answer when you've got an inquiry of a general nature, but an issue like an aborted web app update, for instance, may result in your website becoming damaged or invisible on the Internet. And the longer you wait for the support team to lend a helping hand, the longer the website will be inoperational. If you offer services or goods online, any outage will affect your site unfavorably and you may lose current or prospective customers. A lot of hosting providers, especially resellers, reply to e-mails and tickets within 24 hours, but in the electronic age this is way too long, as customers will rarely come back to a site that is not functioning properly over long time intervals.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from our company, you can forget about waiting around for hours on end, or even a whole day, to receive a reply to a helpdesk ticket or an email. Irrespective of when you get in touch with us, we’ll reply to you within less than 1 hour with any technical and sales enquiries that you might have. In fact, our real reaction time hardly ever exceeds twenty-thirty minutes. As we are working 7 days a week, you will always receive support in a timely fashion and we know precisely how essential this is in the digital era. As soon as you contact us, we’ll respond to your queries. In case you run into any technical complication, we’ll cope with it on your behalf, or we will give you all the necessary information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we know how crucial it is to get well-timed help, we guarantee that you’ll never need to wait around for more than 1 hour to get an answer to any trouble ticket that you post through your semi-dedicated server CP. As it is, you will rarely need to wait for more than 20-30 minutes and this is valid for any query no matter what its nature is – technical, general or billing. Also, our client and technical support team will be at your disposal 24/7, which implies that even in case you post a ticket during legal holidays, you will invariably receive an immediate response, which will include the answer to an enquiry, the solution to a predicament or the information necessary to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never have to waste an entire day awaiting a reply like you would with lots of other web hosting companies.