You'll find a lot of shared website hosting providers on the market today, still most of them are resellers that have restricted resources, especially when it comes to support. One of the ways to distinguish them is the option to get in touch with the company by phone. The level of support that you'll get via this method of communication varies based on the provider - some offer dedicated telephone support, various others offer general and customer support only because some matters are more time-consuming and it would be far easier to be resolved through a trouble ticket, especially if the situation needs to be escalated. However, it's good to know that you could always contact your website hosting provider since there are plenty of small matters that can be taken care of efficiently and in a very timely manner with a phone call, not mentioning that you will be able to get more info about the services even before you become a client.
Phone Support in Shared Website Hosting
All of our shared website hosting packages include telephone support 14 hrs a day even on official holidays, so if you don't have an account yet, you'll be able to give us a call and find out more about our services or if we'll meet the system requirements for your sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you are able to contact the telephone number that is nearer to you. If you're a current customer, we will assist you timely with all of the general and billing matters as well as with numerous technical matters so as to save you time and efforts - we are aware of the fact that sometimes it is quicker to speak with a live person so as to get things done promptly. Certainly, some issues simply cannot be managed over the phone, so in such a case you will have to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
If you need additional information regarding the semi-dedicated hosting packages that we supply, you have the option to call one of the three support phone lines we have around the globe - in the United States, the UK and Australia. Thus, you can check ahead of time whether our services are appropriate for your websites. If you're already our client and you've got a semi-dedicated account, you're able to get in touch with us on the phone for 14 hours daily about any billing or basic queries. For strictly tech troubles you'll need to take advantage of our ticketing system in order to get in touch with our technical support since someproblems just require extra time to be dealt with, but we can help you over the phone with a lot of minor tech issues as well, saving you time and efforts.